Terms & Conditions
At Greenfields, we aim to give you a seamless online meat shopping experience. Please ensure that you have read the following terms and conditions prior to using Greenfields; they set out what you can expect from us and the terms on which you agree to be bound as and when you place your order.
1. BECOMING A CUSTOMER
1.1 To place an order with us, you must be over 18 years of age, require delivery in our coverage area and have a credit or debit card acceptable to us in your name.
1.2 We reserve the right to decline any order or to suspend your Account with us at our discretion.
1.3 Our Terms and Conditions will apply when you place your order.
2. YOUR ACCOUNT
2.1 If you wish, you may set up an online account with us to make each visit to our website easier. If you do this, you will be given a username and a password to use each time you place an order with us.
2.2 You are responsible for all activity on your account. You should ensure that your username and password are known only to you and that access to your computer is restricted to prevent any unauthorised use of your account. You must inform us immediately if you believe your password has become known to anybody else or has been or may be used in an unauthorised manner.
2.3 Please ensure that the information you provide us with is correct and up to date and notify us as soon as possible of any changes.
2.4 Please ensure that you have read our statement on our privacy policy.
2.5 We store your personal information as long as you remain registered customer on the website.
3. CONTRACT
3.1 This website is operated by Greenfields. Once you have placed an order on the website we will confirm your order by sending an email to the email address you have provided. This email will list all products you have ordered, the price and delivery details. This is not an acceptance by us. A legally binding contract will only arise once your order has been dispatched from our premises.
3.2 If you have entered an incorrect email address and do not receive an order confirmation, it is your responsibility to contact us to amend your details. Greenfields cannot be held responsible for incorrect information entered at checkout or for issues relating to email provider spam filtering.
4. AMENDING OR CANCELLING THE CONTRACT
4.1 As we dispatch your item the same day or next day dependent on when you place your order and where you live, we give our customers a 1 hour window from the time you’ve placed your order to either amend or cancel your order.
4.2 Should you wish to cancel your order after the cut off time but prior to delivery, we may charge you in full for an amount equal to the value of your order, including any delivery cost.
4.3 Any cancellation must be sent to us by email to orders@greenfieldsstore.co.uk within the 1 hour cut-off period with your order number and delivery address.
4.4 Where you order goods that are unavailable for any reason, we shall notify you and we will either send a replacement product with your order, or organise a full refund or a voucher.
5. PRICE AND DELIVERY CHARGES
5.1 The price of the goods will be as quoted on the website at the time you confirm your order by clicking “Checkout”. Prices include VAT where applicable. Delivery charges will be added separately where applicable and are shown during checkout.
5.2 The delivery charge applying to your order shall be set out at the time you checkout. Please check the delivery policy for all delivery conditions.
5.3 We will debit the total cost of your order, including any delivery charge or packaging cost that may be applied, from your debit or credit card at the time you place your order.
5.4 Payment Verification and Chargebacks
All payments are processed securely through our payment providers. By placing an order, you confirm that you are authorised to use the payment method provided.
Greenfields reserves the right to cancel or refuse any order where we reasonably suspect fraudulent activity or unauthorised use of a payment method.
In the event of a chargeback or payment dispute raised through a card provider or payment processor, Greenfields reserves the right to provide evidence to the payment provider including order records, delivery confirmation, courier tracking information and any related communications. Where goods have been dispatched or delivered in accordance with the delivery details supplied by the customer, Greenfields reserves the right to dispute the chargeback in full.
Delivery confirmation, GPS tracking data or photographic proof provided by the courier may be used as evidence that the order was successfully delivered.
6. DELIVERY
6.1 We will always aim to deliver your order within the stated timeframe given to you when placing your order.
6.2 If delivery is attempted and fails due to nobody being present at the delivery address, responsibility for the goods may pass to the customer. In these circumstances Greenfields cannot accept liability for any deterioration of perishable goods.
6.3 Customers are responsible for ensuring that the delivery address entered at checkout is complete and accurate. The address provided is transmitted directly to the DPD shipping system without manual alteration by Greenfields. Greenfields cannot be held responsible for delivery issues, delays, failed deliveries or additional charges arising from incorrect or incomplete address details supplied by the customer.
6.4 If nobody is available at the primary delivery address (nominated by you at the time you place your order) to take delivery of the order, we will leave notification of where the item is available for you to collect from (e.g: neighbour, local depot etc.).
6.5 In the event that nobody is available to take delivery of your order at your primary delivery address or you ask us to leave your goods unattended at a secure place, Greenfields expressly disclaims all liability that may arise in consequence of the delivery being left unattended, including, without limitation, theft, tampering or contamination, however caused.
6.6 If your delivery is refused or not accepted at a recipient’s address, we can not take responsibility for this and cannot offer a free replacement box. Fresh produce cannot be returned to store.
6.7 Delivery will be deemed complete once the courier confirms delivery at the address provided at checkout.
6.8 Events outside our control, for example, extreme weather conditions, may occasionally mean we are unable to deliver your goods at the time agreed. In these circumstances, we will contact you as early as possible to rearrange the delivery time. In such an event, our liability to you shall be limited to the price of the goods ordered and the cost of delivery.
6.9 Greenfields uses third-party courier services, including DPD, to deliver orders. Whilst we take every reasonable step to ensure that orders are packed and dispatched promptly and appropriately for transit, delivery times provided by couriers are estimates and are not guaranteed. Greenfields cannot be held responsible for delays caused by the courier network, including but not limited to weather conditions, operational disruptions, depot routing issues, or other circumstances beyond our control. In the event of a courier delay, Greenfields’ liability shall be limited to the value of the goods ordered and any delivery charge paid.
6.10 Perishable Goods Transit
Our packaging is designed to keep chilled and perishable items within safe temperature ranges during normal delivery timeframes. However, once the goods have been dispatched and are in the courier network, Greenfields cannot guarantee temperature conditions if delays occur outside of our control.
6.11 Failed Delivery
If delivery cannot be completed due to an incorrect address, refusal of delivery, or the recipient being unavailable, Greenfields cannot guarantee the condition of perishable goods and we are unable to resend or refund the order.
7. IF YOU ARE DISSATISFIED
7.1 We are committed to offering you the very best service and the very best produce and we guarantee the quality of all goods and produce you order from us. You must inspect the goods immediately upon delivery and, in the event that you are dissatisfied in any way with either our service or the quality of the goods you receive, let us know promptly.
7.2 Complaints in respect of service will be reviewed by our customer services team and we promise to respond to you within 1 working day whenever possible.
7.3 Complaints in respect of the quality of the goods you receive will be forwarded to our Shop Manager for review. Please therefore retain produce for review, and we promise to respond to you within 1 working day whenever possible with our findings.
7.4 Due to the perishable nature of our products we are generally unable to accept returns. However, if goods arrive damaged, faulty or not as described, please contact us immediately and we will review the issue and may offer a refund, replacement or store credit where appropriate.
7.5 You can also delete your account, which will delete all the personal information about you, from the “Delete Account” option in your account dashboard.
8. WHAT WE WILL NOT BE LIABLE FOR
8.1 We will not be liable for any indirect or consequential loss or damage of loss of profits arising out of our supply or failure to supply the goods to you.
8.2 Nothing in this Agreement shall in any way limit our liability for death or personal injury resulting from our breach of contract, tort or negligence nor limit any legal rights you have as a consumer.
8.3 Some of our products may contain traces of nuts and other allergens. We will ensure that the contents of each box are clearly listed on our website but it is your responsibility to ensure that you have read the information and checked with our team. If you require further information on allergens, please contact us.
8.4 The goods are sold to you on the basis that you are a consumer therefore we will not be liable for any special losses that you might suffer using, distribution or reselling the goods as part of a business.
8.5 We shall not be liable for goods once they have been delivered to the address or secure place stated in your order.
8.6 Our packaging is designed to ensure our produce reaches you in perfect condition but it is your responsibility to ensure that all perishable goods are refrigerated and/or frozen as soon as possible upon receipt. Further, if you or a third party moves, transports or delivers the goods to any other address following our delivery, we shall not be liable for anything that third party might do to the goods or any subsequent deterioration in the produce
8.7 Due to the nature of certain artisan products the minimum and maximum weight cannot always be guaranteed. We will not accept liability for under or over weight products, the published price is the unit price. We will however always endeavour to meet weight expectations.
8.8 Please note that we will do our best to ensure that access to our website is uninterrupted and that transmissions are error-free but, given the nature of the internet, this is not something that we are able to guarantee. There may be occasions where access is suspended or restricted so that we can undertake repairs, maintenance or improvements. We will keep such occasions to a minimum and endeavour to restore full access as soon as we can.
9. ACCOUNT DELETION
9.1 You can delete your account anytime by clicking on delete button in the account dashboard.
9.2 After You click on the delete account, all Your personal details get deleted except your email. But, for the ordered placed from Your account, all the details required to process that order will remain for historical records of the payments. It will take a period of one month for your personal information to be completely removed from our backup data of the website.
10. GENERAL
10.1 These terms and conditions set out the entire agreement between us. Any failure by us to enforce any of our rights under this Agreement shall not prejudice our entitlement to rely on any of our rights in the future.
10.2 We shall not be liable for delays or failures to perform our obligations if that delay of failure arises from events beyond our reasonable control.
10.3 We reserve the right to change our website, policies and terms and conditions at any time but this shall not affect the terms and conditions prevailing at the time you make a purchase.
10.4 Whilst we take the utmost care to ensure that all product descriptions, images, information and prices are accurate, we do not accept any liability for any inaccuracies, errors or omissions. Colour and shape may vary from those shown on the website.
10.5 This Agreement is governed by the laws of England and Wales and both parties hereby submit to the exclusive jurisdiction of the English courts.
11. RIGHT TO CANCEL
11.1 Due to the perishable nature of the products we supply, orders for food and fresh goods are exempt from the 14-day cancellation rights under the Consumer Contracts Regulations 2013. Once goods have been dispatched they cannot be returned unless they arrive damaged, faulty or incorrect.
